Read this information carefully so that you understand how we process personal data and what your rights are.
1. What kind of information does Victoria Barker Fine Jewellery use?
There are two general categories of information we collect and/or ask for.
Information you give us
We process data we receive from you. For instance, when you register as a User or when you contact our customer care department.
Profile information. In addition, to enable you to use our Service and enable us to perform the Service, we will ask you to provide certain information, such as your full name, email address, telephone number, address, date of birth, bank account number and, if applicable, the VAT number of your company.
This information is required for us to contact you but also to make sure you can receive any payments or refunds.
Communication information. When you contact Customer Support or when they contact you, we collect information about the reason of such contact and all information you provide to us over the phone or email. We may review, scan or analyse such communications for fraud prevention, risk assessment, investigation and support purposes.
Other information. We may ask you to provide us with feedback about our Service through an email or online survey. We greatly appreciate any feedback and will only process personal data (such as your email address or User ID) which may be collected by us or by our service provider for internal analytical purposes to enhance our Services.
Information we collect automatically
When you use our web pages, we collect information about your activities such as clicks, bids and information about your device to provide you with the best possible Service.
Usage information. We keep interest profiles, qualifications and characteristics of Users, so we know what type of User you are and your location. Such information enables us to find out what you are interested in and to personalise our Service for you. For instance, based on your browsing behaviour we may offer you targeted marketing emails. If you do not wish to receive such emails, you can unsubscribe from the link in your email or by contacting us.
Log data. We automatically collect certain information sent by your internet browser when you use our Online Platform, even if you have not created an Account or are logged in. That information includes, among other things: details about how you’ve used the Platform (including links to third party applications), IP address, access times, hardware and software information and information about the device you used.
Transaction information. We keep records of transaction and payment data related to Purchase Contracts. This may be more extensive than the concise overview that you can see in your Account.
2. For what purposes does Victoria Barker Fine Jewellery use the information?
The provision of our Service
We use your data firstly in order to fulfil our contractual obligations to you, and to ensure that our Service is provided to you in the best possible way. In this regard we use your data to:
Enable you to access and use our Online Platform, including payment features
Display the Online Platform in a format that corresponds with your internet browser and the device you use
Provide customer service to you via various channels, such as email and phone
Send you status updates, invoices and/or payment reminders by email, SMS, Whatsapp, any other direct messaging or push notifications
Keep our internal administration in order
To provide, personalise, measure and improve our advertising and marketing
We want to make our Online Platform attractive to all of our Users. Therefore it is in our legitimate interest to find out what you click on and what you think about our Service.
In this light we process your data to:
Offer and/or inform you about extra services, events, offers, promotions and benefits
Maintain contact via mail, telephone or SMS (or any other direct messaging) or for answering questions
Invite you to provide us with feedback about our Service
Draw up anonymised statistical information that we use for target group and market analysis
For improving navigation on our Online Platform
In order to optimise our Service and marketing activities, we may make use of cross-device tracking via a User ID number (User ID) assigned to you during registration.
This User ID is a unique and persistent string of numbers representing you as a user of the Online Platform. Cross-device tracking enables us to track your behaviour across multiple devices that are linked to each other and to combine the data to provide you with personalised content on those various devices. For instance, we may show you personalised content on your computer based on your behaviour on our mobile application. You can manage the way your devices share the data by adjusting the privacy settings on each device separately.
Ensure and maintain a trusted and safe Online Platform
it is also in our legitimate interest to ensure and maintain a trusted and safe Online Platform. We may also have to process and store your data to comply with legal obligations. For these reasons we process personal data to:
Prevent, trace and counter fraud or any other unlawful use of the Online Platform or Service
Register, mediate and resolve possible disputes or irregularities
Comply with our legal obligations, such as keeping records, and comply with any duties in the context of criminal or other investigations by competent authorities
Enforce our Terms and Conditions and other policies
3. When will information be provided to third parties?
With your consent we may also provide your data to others if you have consented thereto.
When certain services are provided by third party service providers
We may engage processors. These are third parties that perform services for us and, in that context, also process personal data. For example, processors may provide us with payment, advertising, customer or sales support services, support us in sending emails or analysing feedback and assist us in securing the Online Platform against fraud. Processors have a duty to maintain confidentiality and may only use the specific data for providing services to us on our instructions.
Third parties to whom we provide your data may be located outside the European Economic Area or they may use servers that are located outside the European Economic Area. The level of protection may be lower in those countries than in the European Economic Area. In such event and where necessary we will ensure that there is a legal basis for such a transfer and that adequate protection of your data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities and by requiring the use of other appropriate technical and organisational information security measures.
When we are (legally) obliged to or need to enforce our Terms and Conditions We may also disclose your data to third parties:
To comply with statutory obligations, such as court orders
To cooperate with authorities such as the police or tax authorities
To enforce performance of the Victoria Barker Fine Jewellery Terms and Conditions
4. How do we secure your information and how long do we store it?
We take the security of your data seriously and have security procedures and technical restrictions in place to protect your data from unauthorised access, destruction or alteration. In addition to the security measures on our end, such as encryption of your data, we highly recommend you to carefully select a password and make sure to keep your login details secret.
5. How can you control your information?
You can adjust your information associated with your Account by visiting your account settings.
If you’d like to know what information we have about you, you may ask us to provide you with an overview of your personal data. You may also ask us to delete your personal data. You can do this by sending an email to firstname.lastname@example.org
Please clarify in the subject whether it is a request to access or delete. This makes it easier for us to help you as soon as possible. Bear in mind that Victoria Barker Fine Jewellery may ask you for additional information to determine your identity, such as a copy of your ID card. Furthermore, please know that we may need to retain certain information to comply with national law or regulations (for example to comply with applicable tax laws), to prevent and counter fraud, resolve any disputes, to enforce our Terms and Conditions. Furthermore, in certain cases you may ask us to restrict or to object to certain processing.
When you have provided your consent for certain use of your data by us, e.g for sending you marketing emails, you can easily withdraw your consent. You can do so through your Account or by clicking on an ‘unsubscribe’ link in an email.
6. What should you do in case of a privacy violation?
If you think we have infringed your privacy rights, we kindly ask you to notify us by sending an email to email@example.com This enables us to investigate the matter as soon as possible. You can also lodge a complaint at the relevant national supervisory authority.
Victoria Barker Fine Jewellery
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